Christina joined Midwest Labs Feb 2nd 2015, the day we received 20 inches of snow and she was determined to make it to work and did!
Her responsibilities include managing her accounts, Frame tracing, Stock billing, tray up, wrap up & Shipping. She came to us with 1 year optical retail experience, was also a Pharmacy Tech for 4 years prior.
She has 5 Chihuahua’s and in her spare time enjoys arts & crafts with her son and cooking.
Sue oversees the day-to-day operations at the Iowa lab. With Midwest Labs since 1995, she directs her team to provide personalized customer service and exceptional product quality. She enjoys spending time with her family, attending sporting events and playing with her grandsons.
Carla has been with Midwest Labs since 1980. She is in charge of the data entry department and ordering and receiving lens inventory. Carla enjoys being a grandma and spending time camping with family and friends.
Randy assists in the management of the production lab which includes surface finish and AR coating facility. He has been involved in the optical industry since 1995. Randy enjoys spending time with friends and family and spends most of that watching his two boys grow and learn.
Jennie joined Midwest Labs in 1992 and her job responsibilities include attaining new accounts, internal customer retention and marketing programs for the lab. In her free time, Jennie enjoys eating with her husband and friends, sport activities, watching movies and playing with her three boys.
Dave joined Midwest Labs in 2013 and has over 28 years of wholesale optical experience. With emphasis on quality control and maximized turnaround time, Dave focuses on providing our customers superior optics and craftsmanship. In his spare time, Dave enjoys hunting, fishing and camping.
Jennifer's responsibilities encompass a variety of jobs including Accounts Payable and Receivable, monthly financial reporting and daily invoice reconciliation. Jennifer joined Midwest Labs in 1999 and enjoys spending time with her husband and two daughters, traveling, cooking, and being outdoors.
Deb returned to Midwest in August 2000. She does account credits, Hilco/Grobet ordering and billing, vendor filing and statement reconciliations. Deb enjoys reading, gardening, and being a grandma.
Diane came to Midwest Labs in 2016 bringing 28 years of a variety of optical experience with her. She was a licensed optician in Virginia before moving to Iowa and spent her years dispensing and manufacturing glasses and training new opticians to do both. Her focus is on solving problems through in-depth troubleshooting methods in order to provide the best support and service possible for our customers. She enjoys reading, watching movies, listening to music and spending time with her husband and their pets.
Cindy joined Midwest Labs in October of 2007 as an Account Representative in Customer Service. She enjoys spending time with her family and friends, traveling, singing and collecting antiques.
Rose joined Midwest Labs in 1990 and has worked in many area's of production before settling into Customer Service. She enjoys spending time with her son, being outside, watching movies, cooking and eating.
Sammi joined Midwest Labs November 2015. She has a keen attention to detail and keeps a close eye on the progress of her customer’s work in the laboratory to ensure that their needs are met. She spends her free time crocheting, various other craft projects and spending time with her family.
Helene joined Midwest Labs in 2010 and her responsibilities include customer service, data entry and frame ordering. Helene enjoys hiking, picnics, and spending time with her family.
Robert oversees the day-to-day operations of the Chicago Lab. He began working in retail & wholesale optics in 1984 and joined Midwest Labs in 2002. Robert involves himself hands on in every aspect of the lab working closely with his staff to ensure consistent quality and service to his customers.
Jose joined Midwest Labs in July 2003 and his responsibilities include working hands on and overseeing all aspects of production from his crew. Jose is highly skilled in all our processes and takes great pride in the work and quality he and his staff produce.
Cindy joined Midwest Labs in November 2003. She was promoted to Inventory Manager in 2013. Her responsibilities include all aspects of the inventory area, lens ordering and receiving, verifying order accuracy and lens returns. She also helps accounts with lens availability questions.
Vanessa joined Midwest Labs in February 1999 and her responsibilities include managing her accounts, data entry, inventory, credits, tray up, wrap up and frame packages.
Jenna joined Midwest Labs in March of 2013. Her responsibilities include inventory control, managing her accounts, shipping, billing, tray up; wrap up, credits and tracing. She has over 4 years retail optical experience and is ABO certified.
Larry joined Midwest Labs in October 2002. He was promoted to Customer Service Manager in 2013. His responsibilities include overseeing all aspects of the customer service department and managing the accounts. He has over 14 year's retail optical experience and enjoys movies and interactive entertainment.
Shelby joined Midwest Labs in 2012. She assists her customers with Rx orders, job tracking and processing questions. In her free time, she enjoys spending time with her family and friends, listening to music, cooking and DIY re-purposing projects!
Esther joined Midwest Labs in July 2014. Her responsibilities include, Data Entry, managing her accounts, billing, tray up, wrap up, credits and tracing. She began working in the optical field in 1987 for 10 years. Moved onto other experiences and is now back in the optical world after 15 years. She enjoys salsa dancing and time with family.
Victoria joined Midwest Labs in October 2012 with over 7 year of experience in the optical industry. Her experience includes optical sales, management, and customer service. Victoria focuses on sales locally in the Chicago Market as well as Indiana, Wisconsin and parts of Michigan. In her spare time she enjoys hanging out with her Dog, Painting, Bike riding and creating new and exciting recipes and dishes for her family and friends.
Janessa joined Midwest labs in October 2015, her primary focus has been servicing the inventory area with ordering and receiving of all products, informing Reps of back orders as well as managing her accounts, tray up, wrap up, tracing and shipping. She enjoys spending her free time with her son and daughter.
Alicia joined Midwest labs in May 2016. Her responsibilities include managing her accounts, tray up, wrap up, tracing and shipping. Her previous customer service and multi-tasking experience has been a great asset. She likes spending time with her two dogs, Bella (Pomeranian Chihuahua)and Nala(Pit bull).